Shipping policy

SHADESECURE CORP. Shipping Policy

Order Processing Times All orders for the ShadeSecure anchor system are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during peak seasonal periods or unexpected supply chain disruptions, processing times may experience slight delays.

Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination and the weight of the package.

  • Standard Shipping: Typically arrives within 3 to 7 business days from the date of dispatch from our Fort Lauderdale, Florida facility.

  • Expedited Shipping: Available at checkout for an additional calculated fee. Expedited orders placed before 12:00 PM EST will be processed the same business day.

Local Delivery At this time, we do not offer physical local pickup or drop-off services. All orders, including those placed within Fort Lauderdale and the greater Broward County area, will be fulfilled via our standard shipping carriers.

International Shipping We currently offer shipping strictly within the United States. We do not offer international shipping at this time. (Note: If you plan to ship internationally, you can update this to state that international rates will be calculated at checkout, and the customer is responsible for all import duties, taxes, and customs fees).

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available within the carrier's system.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will investigate the issue.

Shipping to P.O. Boxes Depending on the carrier selected at checkout, some restrictions may apply to P.O. Boxes. If a carrier cannot deliver to a P.O. Box, you will be prompted to provide a physical street address.

Lost, Stolen, or Damaged Packages SHADESECURE CORP. is not liable for any products damaged or lost during transit. We take great care in packaging our anchors, but if you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If a package is marked as delivered by the carrier but you have not received it, please contact the carrier directly to initiate an investigation.